Refund and Returns Policy

Last updated: December 04, 2024

At Shoee Heaven, we strive to ensure customer satisfaction by providing high-quality products and services. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Policy

Eligibility for Returns

  • Items must be returned within 7 days of the delivery date.
  • The product must be unused, undamaged, and in its original packaging, including tags, labels, and any accessories.
  • Proof of purchase (e.g., receipt or order confirmation) is required to process a return.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or non-refundable.
  • Customized or personalized products.
  • Items damaged due to misuse, negligence, or improper handling.
  • Underwear, socks, or other hygiene-sensitive items (if applicable).

2. Refund Policy

Eligibility for Refunds

Refunds are only applicable in the following scenarios:

  • You received a defective or damaged product.
  • The product delivered does not match your order (e.g., wrong size, color, or item).
  • Your return request is approved after inspection of the returned item.

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days.
  • Refunds will be issued to your original payment method (e.g., credit card, bank transfer, wallet credit). Processing times may vary depending on your bank or payment provider.

3. Exchange Policy

  • Exchanges are subject to product availability.
  • If you wish to exchange an item, please contact us within 7 days of delivery to check stock availability.
  • If the requested product for exchange is unavailable, you may opt for a refund or select a different product of equivalent value.

4. How to Request a Return or Refund

  1. Contact our support team via:
  2. Provide the following details:
    • Order number.
    • Reason for return or refund request.
    • Supporting photos for defective, damaged, or incorrect items.
  3. Once your request is approved, you will receive instructions on how to return the product.

5. Shipping Costs for Returns

  • The customer is responsible for return shipping costs unless the return is due to our error (e.g., defective, damaged, or incorrect item).
  • If eligible for free returns, we will provide a pre-paid return shipping label.

6. Cancellations

  • Orders can be canceled within 24 hours of purchase if the product has not yet been shipped.
  • Once shipped, cancellations are not allowed, and the regular return process will apply.

7. Contact Us

If you have any questions or concerns regarding our Refund & Return Policy, feel free to reach out to us:

We value your trust and will do our best to resolve any issues promptly.

Shopping Cart